The Application Journey
We help to take the stress out of applying for a mortgage

The first step is to give you as much information as we can so you have a clear idea of what to expect during each stage of the process. 

Before you apply

If you already have a mortgage adviser, you’ll know that the first step of the journey is a chat with your adviser to discuss your options. If you don’t have a mortgage adviser, we've teamed up with mortgage adviser, Like Mortgage Advice. Like Mortgage Advice have a team of experts who will offer you FEE FREE advice on Kensington products, and ongoing support before and during your application.  

Like Mortgage Advice Limited is an appointed representative of Hawke Financial Services LLP, who are authorised and regulated by the Financial Conduct Authority (FCA Register No. 478284).

If you’d prefer to find your own mortgage adviser you can visit where you’ll find a list of advisers you can choose from.

Stage 1: Decision in Principle (DIP)

Once you’ve spoken to your mortgage adviser and agreed to proceed they will submit your details to obtain a Decision in Principle which will show you how much you could borrow. We calculate this using the following information: 

  • Your income and outgoings 
  • Your deposit amount 
  • The results of an initial credit search 
  • The monthly mortgage repayments 
  • The value of the property you’re looking to buy or remortgage 

The amount shown in the DIP is an initial advisory figure based on the information you have provided and at this stage it’s not yet a commitment from Kensington to lend to you. However, if you decide to proceed with us we’ll use the information you’ve already provided for your formal mortgage application.  

If you’re looking to buy a new home, once you have your DIP you’re free to start booking appointments and viewing properties!


Stage 2: The Formal Mortgage Application

Once you’ve found a home you’d like to buy or you simply want to move your mortgage across to Kensington it’s time for your mortgage adviser to formally apply. 

At this point, we’ll conduct a full credit history check and assess your ability to afford the monthly repayments on the mortgage you’re applying for. To support your application, your mortgage adviser will need to provide the following documentation and information:  

  • Proof of Address: If you're not listed on the Electoral Register we will need to see proof of residency for all the addresses you’ve lived at for the last 3 years.
  • Proof of income for residential applications: If you’re employed you’ll need to provide 3 months of payslips and your latest P60s (for each person if it’s a joint application). If you don’t have a P60 owing to the length of your employment an employer reference will be required together with your 3 most recent payslips. If you're self-employed a copy of your latest SA302 and a Tax Overview are acceptable.
  • Expenditure and existing loans / credit: As the amount of money you can borrow is based on affordability (the amount you can pay back each month without significantly affecting your lifestyle) we will need to know your monthly outgoings and any outstanding credit agreements you have. It’s important that you don’t combine your credit commitments into a single figure as it will help us to reach a faster decision. Examples of existing credit are: Credit cards balances, car loans (HP, PCP etc), personal loans, maintenance payments and student loans.


Stage 3: Assessment, Valuation and Offer

As soon as we’ve received your full application, we’ll swing into action.  

The very same day… we’ll instruct our Surveyors to book an appointment to value the property you want to buy or remortgage.

Within 24 hours we will have reviewed your application… and supporting documentation. If we need any further information to support your application or we need to clarify any points, we’ll let your mortgage adviser know so they can work with you to supply the required information. 

Over the next 14 working days… we’ll be updating your mortgage adviser on the progress of your case. We’ll confirm when the valuation is booked for and then advise what the property has been valued at. We’ll also confirm if the supporting documentation you’ve been asked to supply is sufficient or we need to see anything else. Finally, if we have everything we need to approve your application we’ll send your mortgage adviser a formal mortgage offer.  


Stage 4: Once you've received your mortgage offer

Once you’ve received your mortgage offer we’ll work with your solicitor who will let us know your moving date… and we’ll transfer the cash on your chosen completion date.

If we can’t say yes... sometimes we may have to decline a mortgage application. If that happens we’ll always talk to your mortgage adviser and where we can give a full explanation as to the reasons why. And if you could apply again at a later date, we’ll let them know that too.



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Ready to take the next step?

Use our Mortgage Match tool to find the Kensington mortgage that might meet your needs. Find out if you're eligible in just 60 seconds, and it won't affect your credit score.

At the end of this process, if you agree, we will pass your information to our preferred mortgage adviser Like Mortgage Advice, who can advise you FEE FREE on Kensington’s products, and guide you through the application process.

Like Mortgage Advice is an appointed representative of Hawke Financial Services LLP, who are authorised and regulated by the Financial Conduct Authority (FCA Register No. 478284). 

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Find your own mortgage adviser

If you prefer, you can use your own mortgage adviser. If you don’t already have one, you can visit where you'll find a list of advisers you can choose from. 


Please be aware mortgages are secured against your home and your home may be repossessed if you do not keep up repayments on your mortgage. 

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Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.