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K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates. Our new hub has been created to help you place your cases as easily and as quickly as possible. We’d love to know your feedback so if you have any comments or there’s something you’d like more information on, have a chat with your local BDM.
to start talking to your Sales Support team
review on all new apps
to review uploaded docs
working days from App to Offer
Average broker experience as of 07/06/2021
We’ve listened to your feedback and made 5 improvements to our portal to help make it even easier for you to place your cases. Watch the video to find out what they are.
Register for our July webinar where we’ll be looking at trends pre and post pandemic, and how the rise of more complex cases will impact the market.
Our New Build eKo Reward Mortgage pays your clients £500 cashback following completion on purchasing a new build property with an A or B energy efficiency rating.
Did you know? You can watch all our previous webinars over on our YouTube channel.
Watch our last webinar on the New Build market in 2021 here.
We’ve put together a handy check list so you know what documents we require for your Residential applications.
We’ve put together a handy check list so you know what documents we require for your Buy to Let applications.
During these uncertain times, we may ask self-employed applicants to provide evidence of funds to support 3 months of mortgage payments. Read more on what we’ll accept on our lending policy tool.
Our Stamp Duty Holiday guide includes hints, tips and an FAQ section to help speed up your cases.
We’ve outlined when and why we’ll need to see bank statements. Simply click below and search for 'bank statements' in our handy Lending Criteria tool.
To help your clients provide you with the correct information to place their cases, just click the link below for our guide on Source of Deposit requirements.
To avoid delays to your client’s application, please remember to include the email address of their landlord or letting agency so that we can apply for references as soon as possible.
We’ve added a new feature to our Lending Criteria Digital Assistant. For complex cases, you can now switch to chat live with one of our sales team, Mon-Fri 9am to 5pm.
On Buy to Let Limited Company applications, the Direct Debit must be completed using the Limited Company name and bank details. Please also ensure that the bank details are correct so that the first payment can be taken as scheduled.
A quick reminder not to press the 'refresh' button when you’re using the Case Summary screen as you will temporarily lose your portal messages and have to log back in to reinstate them.
We’ve made it easier for you to understand the key features and benefits of some of our popular mortgage products.
Free valuations on purchases
Free legals on remortgages
£1,000 cashback on qualification of home improvements
Free valuation and no completion fee option
Low or limited credit scores considered
Communication defaults ignored
Overtime and second job income accepted
Debt management plans considered
1-year fixed term product available
Interest-only up to 75% LTV with option to top-up with Capital and Interest
Up to 100% variable income considered
Login to our online portal to submit or access your client's mortgage application.
You can submit your client's mortgage application by registering your company using our online portal.