FOR OUR EXISTING CUSTOMERS

Find all the information you need to help you manage your mortgage; from what to consider when your fixed rate is coming to an end, or how to make a change such as adding or removing someone, to how to make a payment.

Our dedicated team want to understand and support our customers who are already in vulnerable situations or be ready to help anyone who may find themselves in those circumstances in the future.

We're always happy to talk to you and answer any questions you have about your mortgage. Enter your account number so we can put you in contact with the right team.

We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help. Talking to us about your circumstances and the options that may be available to you, will have no impact on your credit score.

Multiple debts, several creditors, or managing a tight budget can at times feel overwhelming. Talking to someone impartial can really help. Take advantage of free debt advice and support from PayPlan. Find out how PayPlan have helped our customers with their finances.

Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.

With the constant increases in the cost of living it can be challenging to stay on top of your finances. BudgetSmart from PayPlan is a simple tool that helps you find ways to maximise your income and reduce your spending.

Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.

What you need to know if you are paying your mortgage off early and how to request a redemption statement.